Returns Policy

No returns accepted without obtaining a Return Authorization Number.
Order discrepancies must be reported within 5 business days of Invoice.
20% restocking fee on all non-D.O.A. items
$35.00 charge on all returned checks.
Please call us on Returns/Warranty for return, exchange & warrantee questions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email   moonshiner@fairpoint.net

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email moonshiner@fairpoint.net

 

Shipping

To return your product, you should mail your product to:  PO Box 204, Peggs Oklahoma, 74452, United States

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.   

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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